A Service Partner You Can Count On
Responsive, relationship-centered support for your mission-critical banking technology infrastructure.
Service Is a Commitment, Not a Department
At QDS, we view the steadfast service and maintenance we provide as much of a product as our solutions. Here is what you can expect from us.
Responsive Partner
We pride ourselves on being the most responsive partner in the industry; it's one of our core values. Your financial institution can count on us to be there for you when it matters most.
Always Human
If you call Customer Care during business hours, a human being will always answer the phone. No phone trees, no frustrating automated systems — just people who are ready to help.
In-House Support
We do not outsource your support in our direct operating footprint, like many of our competitors. Everyone you will work with at QDS is highly trained, committed, and ready to help.
Accountable to You
Because we believe so strongly that we will deliver on our support promises to you, we have financial penalties related to uptime in our contracts. We police ourselves, so you don’t have to.
Proactive Prevention
As others are cutting back on the preventative maintenance they offer, you can rely on QDS to always be proactive with support, minimizing your downtime as much as possible.
Consistent Experience
We invest heavily in our people and our training, so the experience you have is consistent. You can trust QDS to enable efficiency and profitability for your financial institution.
“One of the big reasons I would recommend QDS is the support that they give. Their support staff is wonderful. The techs that come in, they build a rapport and a relationship with the teams. (Our teams) know they can call whenever they need it. Even if it’s just a quick question, they’re always so responsive.”
Erica Smith, VP Customer Experience
Security Federal Bank
Meet Your QDS Support Team
With flexible five-day and seven-day coverage options available to you, our team is here for you exactly when you need us most.
Field Service Technicians
Your trained QDS field technicians are always responsive, knowledgeable, and eager to help. They’re your unflappable first line of defense for questions and issues.
Technical Support Specialists
Your Technical Support Specialists (TSS) are the superheroes of the QDS service organization, built to solve the biggest and baddest problems around.
Remote Support Teams
Our remote, on-demand managed services teams help guarantee higher uptimes. In fact, most common issues can be resolved in about 15 minutes.
“As your service and support partner, we make it our mission to understand how your business operates. Your field technicians and expanded support team from QDS will always feel like a seamless extension of your branch, with a deep understanding of who you are and what you truly need to achieve success.”
— Sean Farrell, CEO of Quality Data Systems
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We’re Here for You
As a financial institution in our direct operating footprint, you can count on QDS’ dedicated and responsive support team to be there for you. From day-to-day questions that make your life easier to mission-critical support needs that require deep expertise, we’re always here in your corner.
Proactive Clarity and Transparency
We like to say our contracts are designed to protect your interests, but what does that mean? Your contract outlines the level and quality of service you should expect from QDS, as well as financial penalties we must pay in the rare instances we fail to meet those standards. If we’re not delivering to your satisfaction, in the way we have mutually agreed, you are in control.
Success Stories from Our Clients
When our clients win, we win.
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