QDS loves sharing our customers' success stories as they innovate within their institutions and experience real, measurable improvements.
Alabama ONE Credit Union
ITM and TCR Case Study
Tuscaloosa, Alabama
27 Branches and 1.2B+ in Assets
Key Takeaways:
By leveraging ITMs and TCRs, transactions are streamlined, enabling staff to focus on member relationships
Self-service ITMs allowed Alabama One to establish a physical presence in rural areas without requiring full-scale branches
QDS demonstrated value beyond hardware by aligning with Alabama One’s strategic goals
SPC Credit Union
ITM Case Study
Hartsville, South Carolina
6 Branches and 239M+ in Assets
Key Takeaways:
ITMs reduced in-person transactions by 20%, allowing SPC to streamline operations and handle more members with fewer resources
QDS’s cross-training empowered SPC staff to handle basic ITM maintenance, reducing downtime and ensuring quicker service restoration for members
ITMs shifted routine transactions away from tellers, enabling staff to focus on building meaningful, relationship-driven interactions
Community Bank - PA
TCR (Teller Cash Recycler) Case Study
Washington, Pennsylvania
14 Branches and 1.3B+ in Assets
Key Takeaways:
Dual-Control Processes greatly reduced
Overall efficiency gain alongside Branch Optimization
Responsive, Local service and phone support
Wilson Bank & Trust
ATM Fleet Replacement Project
Lebanon, Tennessee
30+ Branches and 4B+ in Assets
Key Takeaways:
Project Management Team was incredible even with COVID
Overall expertise with Software and Managed Services
High uptime especially via Managed Services
Five Star Credit Union
ITM Case Study
Dothan, Alabama
17 Branches and 740M+ in Assets
Key Takeaways:
Scalable model for growth and reduce transaction cost
Technology branches able to adopt members quickly
QDS aligned our strategy with technology for success
All In Credit Union
ITM Case Study
Dothan, Alabama
25+ Branches and 2.2B+ in Assets
Key Takeaways:
Automate Drive Throughs and Extend Hours of Service
Enhance Transactions Available to Members
Serve Members without Cards
First Bank
TCR and ATM Case Study
Clewiston, Florida
7 Branches and 600M+ in Assets
Key Takeaways:
Aligned Values Between Two Companies
Cassette Based Technology vs RSM Based
Hyosung ATMs for Value at First, now Enhanced Ability
Tristar Bank
TCR Case Study
Dickson, Tennessee
6 Branches and 440M+ in Assets
Key Takeaways:
Efficiency Gain for staffing models
Responsive Service
Carter Bank & Trust
TCR Case Study
Martinsville, VA
70+ Branches and 4+B in assets
Key Takeaways:
Proactive, Guiding Approach to Relationship
Implementation and Training was well done after "false start" with another vendor
Allowing Universal Staffing and function with less overall staffing
Security Federal Bank
QDS Expertise Case Study
Aiken, SC
18 Branches ; 1B+ in Assets
Key Takeaways:
It’s more about how QDS attacks a solution than the equipment itself
QDS has expertise and a network of help to guide clients to success
Service is always ready to support Security Federal when needed
QDS and their values aligned well with ours. They were committed to putting a tech down here to essentially take care of our service needs while they were growing their business in South Florida. We took that promise as an important step in our relationship, and they haven’t wavered on any promises since.
