We will handle the burdensome load of managing issues, reducing demand on your IT team, all while keeping your systems compliant with regulatory requirements.
Only 15 Minutes
Our managed services team's average fix rate time is only 15 minutes. That’s significantly less than the hours you might have to wait for a technician to come on site.
In-House Support
We do not outsource support in our direct operating footprint, like many of our competitors. Everyone you will work with at QDS is highly trained, committed, and ready to help.
Accountable to You
Because we believe so strongly that we will deliver on our promises, we have financial penalties related to uptime into all of our contracts. We police ourselves, so you don’t have to.
Proactive Prevention
As others are cutting back on the preventative maintenance they offer, you can count on QDS to always be proactive with support, minimizing your downtime as much as possible.
Consistent Experience
We invest heavily in our people and our training, so the experience you have is consistent. You can rely on us to enable efficiency and profitability for your financial institution.
Your Data Is Secure with QDS
Our SOC 2 Type 2 certification is a testament to our commitment to security, availability, and confidentiality. This rigorous certification process ensures that our systems and processes are designed to protect your institution’s data from unauthorized access and breaches. With QDS, you gain peace of mind knowing that your ATM networks and financial systems are managed with the highest standards of security, meeting both regulatory requirements and your customers’ trust.
“Our Managed Services team actively monitors your ATM/ITM fleet every day of the year and can remotely resolve many machine issues. Our goal is to make sure your machines are always available for your customers and to make sure any issues are addressed and resolved expeditiously. We can also assist you in transaction analysis, provide you access to your electronic journals via our customer portal, and we will work with your IT department and processor to provide machine expertise and troubleshooting for multi-vendor issues.”
– Josh Ethridge, Managed Services Manager
What Managed Services Can Do for You
Exceptional responsiveness, communication, and expertise at your fingertips.
Remote Problem-Solving
Managed Services is our remote toolset, enabling us to solve roughly 40-60% of your issues without sending a technician on site. This ensures faster resolve times and reduced downtime.
Remote Diagnosis
If, for some reason, a field technician is required to help solve an issue, our remote diagnosis capabilities ensure that when a technician does visit your site, they are prepared to fix the problem quickly.
Software Updates + Patches
Your software is dynamic and requires oversight. We deliver updates and patches remotely, keeping you secure and up-to-date. This includes security updates and regulatory compliance changes.
The Support You Need, When You Need It
We're on call for your most pressing issues.
Transactions Not Processing
Hardware Faults
Cash Replenishment
Active Teller
Balancing/Settlement
Deposits
Electronic Journal Analysis
Network Connectivity
MoniManager Portal
Success Stories from Our Clients
When our clients win, we win.
SPC Credit Union
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Glenn Cross Electronic Banking Manager
People's Bank
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Glenn Cross Electronic Banking Manager
Wilson Bank and Trust
"After 22 years, we know our culture. We also know what we're looking for in a partner. And we saw what we needed in a partner with QDS."
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