We Are QDS

Like the financial institutions we serve, we are dedicated to our mission of creating consistently exceptional experiences for our customers. We encourage you to get to know our team of innovative problem-solvers, educators, and solutions architects.

OUR MISSION

Driven by honesty, integrity, accountability, and a servant’s heart, our mission is to deliver the best possible experience for our customers.

In an industry marked by many who seek to use yesterday’s solutions to solve tomorrow’s challenges, we aim to bring light to a darkened marketplace, serving our customers through purpose-built solutions that possess extraordinary value. 

Our goal is to guarantee every interaction you have with QDS is memorable and positive, by treating each and every customer as they were our most important.

The QDS Core Values

Communication

Communication is the key to our success, both internal and with our clients, we believe in always communicating where we are and the plan going forward.
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Responsiveness

We pride ourselves on being the most responsive company in our business. Whether sales, service or any other issue, we are committed to promptly getting to your request.
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Expertise

Our team strives to constantly improve our knowledge base and make sure our customers receive the greatest benefit for the investments they make with QDS.
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Honesty

We believe in conducting our business in the most open and honest way in all interactions.
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Integrity

We believe that Integrity is the cornerstone of our business, and that doing what we say we are going to do is paramount to our success.
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Passion

While others may be able to mimic some of our processes, no one can replace the passion with which we serve our customers.
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Teamwork

We find one of our core strengths is how we work together to solve challenges across all departments and from top to bottom in our organization.
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Get to Know QDS Today

Over the course of four decades, QDS has purposefully grown to more than 100 employees serving 350+ customers from communities across more than a dozen states. What has remained consistent through the years is our commitment to our customer-centered, faith-based values. 

We remain proud of our accomplishments, growth, and legacy. However, what we are most proud of is how we bring light, trust, and empowerment to an otherwise dark industry. We accomplish this through our genuine care for our customers, as well as the communities they serve.

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Sean Farrell

Chief Executive Officer

A Charlotte, North Carolina native, Sean graduated from UNC-Chapel Hill in 2003. After four years as a baseball player for the Tar Heels, Sean remains the career RBI record holder at UNC, which led to him being drafted by the Oakland A’s. Following an injury that required surgery, Sean joined his father at QDS in 2003 by working in sales.

In 2012, Sean was named CEO and has since led the company through a dynamic growth curve. This included expanding QDS’ footprint from 3 states to a regional powerhouse operating in 13 states, with more than 110 employees.

As a leader, Sean is passionate about fostering a values-driven culture, being the best educator in the space, and delivering innovative, intentional solutions for clients that go above and beyond the status quo.

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Kevin Donovan

Chief Operating Officer

Kevin Donovan joined the QDS Executive Team in 2022, with more than 30 years experience in sales, marketing, and operations, in both privately-held and Fortune 500 companies, such as Warner Lambert/Pfizer.

Throughout his career as an executive vice president, COO, CEO, and president, Kevin has led many corporate initiatives with creative vision and entrepreneurial spirit. Additionally, his time in the private equity space demonstrated his strengths in leading companies to obtain strong financial value.

Kevin’s track record for increasing revenue, profitability, and market share by implementing dynamic “go-to-market strategies” has delivered double-digit growth in the companies he served as an executive.

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Kevin Karrels

Chief Revenue Officer

An alum of Auburn University, Kevin serves as the Chief Revenue Officer for QDS. In his role, Kevin manages all facets of sales, sales support, product, consulting, coaching, and marketing while ensuring exceptional customer satisfaction.

Leveraging 26 years of banking and sales management knowledge, Kevin creates strategies that drive business growth through effective partnerships, promoting product innovation, and managing performance metrics that link strategy to execution.

Kevin has been involved in all aspects of banking, to include regulatory, compliance, strategy, sales, marketing, and innovation. As a result, he has transformed the consumer landscape with convenient technologies including ATM, ITM, TCR, mobile and online banking solutions.

Who We Serve

From our headquarters in Charlotte, North Carolina, the QDS team is honored to serve financial institutions in 14 states across the Southeast and Mid-Atlantic. We’re committed to empowering leaders within those institutions to reimagine their customer experience with innovative, reliable, and secure banking technology.

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Our Story

“We are here to be a light in a dark market, to do good for those we are lucky to serve. We are dedicated to excellence in everything we do, so that our customers are successful. Because, ultimately, it is their success that matters more than anything.” – Sean Farrell 

 

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QDS was founded in 1983 by Joe Farrell

A graduate of Florida State University, with experience at Xerox and Brandt, Inc. — in Charlotte, North Carolina, where it is still headquartered today. Joe had a simple, singular vision for QDS. He wanted to build a company that would be known in the market for how it treated its customers and employees, as well as how it served the local community.

Though now retired from QDS, Joe continues his lifelong commitment to serving others through his leadership of Lionheart Charities, the 501(c)(3) organization through which QDS serves the needs of its dedicated communities.

Joe’s son, Sean Farrell, joined the QDS family in 2003

“I have always believed there is a true value in helping other people. And if you are doing sales correctly, acting from a place of genuine service to others, your goal is to create a solution that genuinely empowers the other person or organization to be successful. Their success, their wins, that’s what should drive you. It’s what drives us.” – Sean Farrell

An alum of University of North Carolina - Chapel Hill, Sean began his career as a professional baseball player for the Oakland A’s. Following a career-ending shoulder injury, Sean joined the team as a sales rep. Soon after, he began to launch QDS into diverse systems of products, including cash automation and branch ATMs.

For more than 20 years, in service of our customers at QDS, Sean has shaped QDS into a regional leader, known for its quality and integrity, in the cash automation, ATM, and ITM market. Sean was officially named CEO of QDS in 2012.

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LIONHEART CHARITIES

Lionheart Charities is a 501(c)(3) nonprofit organization started by QDS. Its mission is to focus on serving those in need in our local communities, including:

  • First Responders
  • Children and Schools
  • Healthcare initiatives for those in need
  • Veterans
  • Emergency Situations

Learn About Lionheart Charities

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